Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, verify payments and keep the platform secure. This policy explains what data we gather when you log in, deposit via bKash or Nagad, and play — and how you can request changes or deletion.

Account dataPayment recordsDevice infoCookie useYour rights

Browse Lobby Read FAQ

CONTACT PATHS

Reach Us About Privacy Requests

If you want to see what data we hold, correct a mistake in your account details, or request deletion after closing your account, use any of these channels. Email gets you a written response within two business days; live chat is faster for quick questions during peak hours.

DATA HANDLING

How We Protect and Manage Your Information

Account credentials and payment records sit behind SSL encryption and access controls that limit who on our team can read them. Device fingerprints and session tokens help us spot duplicate accounts and block unauthorized login attempts without storing passwords in plain text.

Storage and Encryption

Your phone number, payment history and session data are encrypted in transit and at rest. We use industry-standard SSL certificates for the web interface and API, and restrict database access to verified operations staff.

Cookie Policy

We drop a session cookie when you log in so you stay authenticated across pages. Analytics cookies track which game categories you visit so we can load the lobby faster next time. You can clear cookies in your browser settings anytime.

Retention and Deletion

Account records are kept for the minimum period required by financial regulation in the regions we serve, then anonymised. Once you close your account and request deletion, we remove personal identifiers within 30 days unless a legal hold applies.

Your Rights

You can request a data export, correct account details, or ask us to delete your information after account closure. Reach support via email or live chat with your registered phone number for verification, and we'll process the request within two business days.

What We Collect and Why

9wket Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we ask for your phone number, name and payment details so we can verify deposits and process withdrawals. We log device type, IP address and session data to detect fraud and keep the lobby stable. Payment transaction records — amounts, timestamps,

1
wallet references for bKash, Nagad or Rocket — are stored to reconcile your account balance and meet financial record-keeping requirements in jurisdictions where we operate. We use cookies to keep you logged in across sessions and remember language preference. Third-party providers serving live tables or slots
2
may place their own cookies; check each studio's policy for detail. We do not sell your data to marketing brokers. Access to this platform depends on your local law and the eligible regions we serve; if local regulation prohibits online gaming, do not create an account.
3
We retain account records for the period required by applicable financial and fraud-prevention rules, then anonymise or delete them. You can request a copy of your data, ask us to correct an error, or close your account and request deletion by contacting support through the channels
4
listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy FAQ

We ask for your phone number, name and payment wallet reference when you register. Device type, IP address and browser fingerprint are logged automatically to prevent duplicate accounts and detect fraud attempts.

We do not sell or rent payment records to marketing firms. Transaction data stays internal for reconciliation and compliance, except where we must share it with a payment processor or regulator under legal obligation.

Financial records are retained for the period required by regulation in the jurisdictions we operate, typically one to five years depending on the region. Personal identifiers are anonymised or deleted within 30 days of account closure unless a legal hold applies.

Yes. Contact support via email or live chat with your registered phone number for verification. We'll send a data export within two business days covering account details, transaction history and session logs.

We use a session cookie to keep you logged in and analytics cookies to track lobby navigation and improve load times. You can disable non-essential cookies in your browser settings, but the session cookie is required to stay authenticated.

Log into your account dashboard, open the profile section and edit your phone number or wallet reference. Changes take effect immediately. If you need to correct a mistake in your registered name, contact support with a verification request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot ThunderSpin InfoFAQ

Privacy Policy — How We Handle Your Account Information

Reach Us About Privacy Requests

How We Protect and Manage Your Information

Storage and Encryption

Cookie Policy

Retention and Deletion

Your Rights

Privacy Policy FAQ

01 What personal data does 9wket collect when I sign up?

02 Does 9wket share my bKash or Nagad transaction details with third parties?

03 How long does 9wket keep my account data after I close my account?

04 Can I request a copy of the data 9wket holds about me?

05 What cookies does 9wket use and can I turn them off?

06 How do I update my phone number or payment wallet details for privacy reasons?

Privacy Policy

Related pages

Related pages